Vehicle Repair Process
Your Insurance company requires a thorough estimate of all damage sustained to your vehicle prior to the commencement of repairs. This process may be carried out either by digital assessing where an estimate and images are emailed directly to your insurance company, or by an on-site assessment by the insurance assessor.
Once repairs have been authorised, any parts required will be ordered. Delays of up to 7-15 working days can occur if parts need to come from overseas.
Frequently Asked Questions
Doesn't my insurance company have to choose my repair shop?
Don't I have to use the the repair shop with the lowest price?
If the insurance company's estimate is lower than the repair shop's, do I have to pay the difference?
Will my car ever be the same after my accident?
Absolutely! It is our job, as your Collision Repair Technicians, to restore the safety, function, and appearance of your car to pre-accident condition.
Using the latest in repair technology, your car is structurally returned to its original factory specifications and tolerances.
Then it is refinished using the finest Spies Hecker paints which, in many cases, will actually surpass the original finish in corrosion prevention and gloss retention.
If my car's chassis is damaged, will it ever be the same again?
But the paint never matches, right?
Doesn't an accident lower the value of my car?
A cheap or poor repair will definitely lower the value of your car, and can lead to premature failures, inconvenience, and liability. Our primary concern is safety, and also value retention. You can be assured that the quality of our repairs will return your car to the way it was before your accident.