Vehicle Repair Process

Your Insurance company requires a thorough estimate of all damage sustained to your vehicle prior to the commencement of repairs. This process may be carried out either by digital assessing where an estimate and images are emailed directly to your insurance company, or by an on-site assessment by the insurance assessor.

Once repairs have been authorised, any parts required will be ordered. Delays of up to 7-15 working days can occur if parts need to come from overseas.

Step One

Make an insurance claim and choose Precision Panelwork as your repairer

Step Two

Contact Precision Panelwork to arrange an assessment of repairs

Step Three

Precision Panelwork will email the assessment to the insurance company

Step Four

Wait for the repair authorisation from the insurance company

Step Five

We begin repairs to your vehicle

Step Six

Completion of repairs and a quality control check is carried out

Step Seven

Pick up of repaired vehicle and payment of excess if required

Step Eight

Customer feedback via the form on this website

While your vehicle is in for repairs we can arrange other automotive services for you – such as wheel alignment checks, tyres, mechanical repairs, electrical repairs, and valeting.

Frequently Asked Questions

Doesn't my insurance company have to choose my repair shop?

Absolutely not! While there are networks of approved repairers for collision repairs, and direct repair options presented to policy holders when they make a claim, the insured’s right to choose will always be upheld. Precision Panelwork Ltd has a close relationship with all major insurance companies and has a reputation of quality, service, and integrity.

Don't I have to use the the repair shop with the lowest price?

No. The choice of repair shop is entirely up to you. The repair shop with the lowest estimate is not necessarily the best place to have your car repaired. When one considers the safety issues involved in collision repair, and the considerable investment one has in their vehicle, the value of quality repairs becomes clear. A modern, well-equipped collision repair centre represents an enormous investment in equipment, training and people. As often is the case with goods & services, you get what you pay for.

If the insurance company's estimate is lower than the repair shop's, do I have to pay the difference?

Your Insurance company must negotiate with your choice of shop to arrive at an agreed price for repairs. A professional Collision Repair Specialist will be an advocate for their customer by working with an insurer to document and identify physical damage. Precision Panelwork Ltd will never charge an amount higher than the amount paid by an insurance company, however, you are responsible for the payment of your insurance excess.

Will my car ever be the same after my accident?

Absolutely! It is our job, as your Collision Repair Technicians, to restore the safety, function, and apperance of your car to pre-accident condition. Using the latest in repair technology, your car is structurally returned to its original factory specifications and tolerances. Then it is refinished using the finest Metalux paints which, in many cases, will actually surpass the original finish in corrosion prevention and gloss retention.

If my car's chassis is damaged, will it ever be the same again?

The Collision repair industry has come a long way with regard to structural repairs. Years ago, a car with a bent chassis was often considered a total loss due to the lack of equipment and training in these types of repairs. Some vehicles with bent structural members were returned to their owners without the necessary corrections made. These cars wore out tyres prematurely, tracked erractically, or were otherwise unsafe. Modern vehicles today are held to much tighter tolerances. For example, the average Toyota will vary in dimensions as little as 3mm from car to car. Current build standards demand new repair technology and skills in collision repair. Our ‘Car-O-Liner’ Chassis Machine and Measuring System will return your car’s chassis to the exact tolerances of the original manufacturer.

But the paint never matches, right?

We are skilled with the latest Colour Matching Systems, Guaranteed to match any colour perfectly.

Doesn't an accident lower the value of my car?

A cheap or poor repair will definitely lower the value of your car, and can lead to premature failures, inconvenience, and liability. Our primary concern is safety, and also value retention. You can be assured that the quality of our repairs will return your car to the way it was before your accident.